Shipping Policy
Effective Date: September 2023
Thank you for shopping with us at ValiantJapanese. We want to make sure you have a clear understanding of our shipping process and policies.
Processing Time
After you place an order, our team works to process and fulfill it within [2-3] business days. Please note that this does not include weekends or holidays.
Shipping Methods and Timeframes
We offer various shipping options to suit your needs. The estimated delivery timeframes for each method are as follows:
- Standard Economy Shipping US Clothing: 5-7 Working days
- Standard Economy Shipping International: 7-14 Working days (depending on location)
- Standard Economy Shipping International and US for Books: 14-25 Working Days
Please note that these timeframes are approximate and may vary based on factors beyond our control, such as weather conditions and carrier delays.
Shipping Costs
Shipping costs are calculated based on your location, selected shipping method, and the weight and size of your order. You can view the shipping cost during the checkout process before making a payment.
In certain campaign offers, any discount to shipping is applied, only to items other than our books, so clothing and other accessories. All books will Not be offered in any shipping discount conditions.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.
International Shipping
We offer international shipping to [List of Countries]. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country's customs department. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, we may not be able to make changes or cancellations.
Lost or Damaged Items
In the unfortunate event that your order is lost or arrives damaged, please reach out to us within 30 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at support@valiantjapanese.jp
By placing an order with us, you acknowledge and agree to the terms outlined in this Shipping Policy.
Valiant Language School
Address: Tokyo-to, Minatoku, Roppongi 7-17-14, Valiant Language School
Tel: +81-6432-9679